Question 1

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment by calling our office at 602-698-7325, using our online scheduling system through the patient portal, or by submitting a request through our website's contact form. Our scheduling team is available Monday through Friday, 8:00 AM to 5:00 PM.

Question 2

What should I bring to my first appointment?

Accepted Answer

Please bring: a valid photo ID, your insurance card(s), a list of current medications (including dosages), any relevant medical records or test results, referral authorization (if required by your insurance), and completed patient forms.

Question 3

How early should I arrive for my appointment?

Accepted Answer

We recommend arriving 15 minutes before your scheduled appointment time. This allows time for check-in, paperwork completion, and insurance verification. For first-time patients, arriving 20-30 minutes early is recommended.

Question 4

What is your cancellation policy?

Accepted Answer

We ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment. This allows us to offer the appointment slot to another patient. Repeated no-shows may result in a fee or dismissal from the practice.

Question 5

Do you offer telemedicine/virtual visits?

Accepted Answer

Yes, we offer telemedicine appointments for certain types of visits, including follow-up consultations and medication management. Please call our office to determine if a virtual visit is appropriate for your needs.

Question 6

What insurance plans do you accept?

Accepted Answer

We accept most major insurance plans including Aetna, Blue Cross Blue Shield, Cigna, UnitedHealthcare, Humana, Medicare, AHCCCS/Medicaid, Tricare, and VA Community Care. Please contact our office to verify your specific plan.

Question 7

Do I need a referral to see a specialist?

Accepted Answer

Referral requirements depend on your insurance plan. Many HMO plans require a referral from your primary care physician, while most PPO plans do not. Please check with your insurance company or call our office to verify.

Question 8

When is payment due?

Accepted Answer

Co-pays and deductibles are due at the time of service. For procedures, we may collect an estimated patient responsibility prior to the service date. We accept cash, check, credit/debit cards, and HSA/FSA payments.

Question 9

Do you offer payment plans?

Accepted Answer

Yes, we offer interest-free payment plans for qualifying balances. Please speak with our billing department to discuss your options and set up a payment arrangement.

Question 10

How can I pay my bill online?

Accepted Answer

You can make secure online payments through our patient portal. Log in to your account and navigate to the billing section to view statements and make payments.

Question 11

What cardiac services do you offer?

Accepted Answer

We offer comprehensive cardiac services including general cardiology, interventional cardiology, cardiac electrophysiology, preventive cardiology, stress testing, echocardiography, cardiac catheterization, pacemaker and defibrillator implantation, and ablation procedures.

Question 12

What vascular services do you provide?

Accepted Answer

Our vascular services include treatment for peripheral artery disease, varicose veins, spider veins, aortic aneurysms, carotid artery disease, dialysis access, and wound care. We offer both traditional surgical and minimally invasive endovascular options.

Question 13

How do I prepare for a stress test?

Accepted Answer

For most stress tests, you should: avoid eating or drinking (except water) for 3-4 hours before the test, wear comfortable clothes and walking shoes, avoid caffeine for 24 hours, and consult with your doctor about whether to take your regular medications.

Question 14

Are your procedures performed in a hospital?

Accepted Answer

Many of our procedures are performed at our outpatient surgery centers in Surprise and Phoenix, which offer a more convenient and comfortable alternative to hospital settings. Complex procedures may be performed at affiliated hospitals.

Question 15

What is the recovery time for vein treatments?

Accepted Answer

Most minimally invasive vein treatments (such as VenaSeal, radiofrequency ablation, or sclerotherapy) have minimal downtime. Most patients return to normal activities within 24-48 hours. Your doctor will provide specific recovery instructions based on your procedure.

Question 16

How do I request my medical records?

Accepted Answer

You can request your medical records by completing a Medical Records Release form available at our office or on our website. Records can be sent electronically through the patient portal, by fax, or by mail. Please allow 5-7 business days for processing.

Question 17

How do I access the patient portal?

Accepted Answer

To access the patient portal, visit our website and click on the Patient Portal link. If you're a new user, you'll need to register using the activation code provided at your appointment. The portal allows you to view test results, message your care team, and manage appointments.

Question 18

Can I get my test results online?

Accepted Answer

Yes, most test results are available through our patient portal once they have been reviewed by your physician. You will receive a notification when new results are available. For some results, your doctor may want to discuss them with you directly.

Question 19

What are your office hours?

Accepted Answer

Our offices are generally open Monday through Friday, 8:00 AM to 5:00 PM. Hours may vary by location. Please check the specific location page or call ahead to confirm hours.

Question 20

Do you have multiple locations?

Accepted Answer

Yes, Peak Heart & Vascular has 7 clinic locations across Arizona: Surprise (main office), Avondale, Phoenix, Glendale, Flagstaff, Prescott, and Cottonwood. We also operate surgery centers in Surprise and Phoenix.

Question 21

What should I do in a cardiac emergency?

Accepted Answer

If you are experiencing a cardiac emergency such as chest pain, difficulty breathing, or signs of a heart attack, call 911 immediately. Do not drive yourself to the hospital. Our office is not equipped to handle emergencies.

Question 22

How do I reach the on-call physician after hours?

Accepted Answer

For urgent after-hours concerns, call our main office number at 602-698-7325. You will be prompted to leave a message for the on-call physician, who will return your call. For emergencies, always call 911.

Frequently Asked Questions

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Insurance & Billing

Services & Procedures

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General Questions

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