Frequently Asked Questions

We offer three convenient ways to schedule an appointment. You can call or text our office at 602-698-7325, submit an online appointment request and have a member of our team contact you to confirm, or schedule directly through our online scheduling portal.

Please bring a photo ID, insurance card(s), a current list of medications, any required referral, and relevant medical records or test results. If you're a new patient, we also recommend completing your required registration forms before your visit.

Yes. New patients should complete the required registration and health history forms before their first appointment. These forms are available to download on our website. Please bring the completed forms to your visit.

We recommend arriving approximately 15 minutes before your scheduled appointment to allow time for check-in and any necessary paperwork.

If you need to cancel or reschedule your appointment, please call or text our office at 602-698-7325 as soon as possible. We ask that you provide advance notice in accordance with our cancellation policy so we can make the appointment time available to another patient. Late cancellations or missed appointments may be subject to a fee.

Virtual visits may be available depending on your medical needs and the type of appointment. Please contact our scheduling team to determine whether a virtual visit is appropriate for you.

Peak Heart & Vascular accepts many major insurance plans, including Medicare and several commercial and Medicare Advantage plans. Because participation can vary by specific plan, we encourage you to verify your coverage before your appointment. You can search our insurance directory online or call or text our office for assistance.

Referral requirements vary depending on your insurance plan. Some plans require an electronic referral from your primary care provider before receiving specialty cardiovascular services. If your plan requires a referral, it must be received before your appointment for the visit to be covered under your plan's referral requirements. Without the required referral, you may be responsible for the cost of your visit.

If your insurance plan is not accepted, self-pay options may be available. Please contact our billing team to discuss your options and any applicable charges before your appointment.

Copays, deductibles, and coinsurance amounts are due at the time of service. The amount you owe will depend on your insurance benefits and the services provided.

You can make a secure online payment through our payment portal.

Yes. Through our partnership with Cherry, eligible patients can explore flexible monthly payment options for their care. You can review available plans and payment terms through our website.

Our billing team can assist with questions about statements, payments, insurance claims, and payment arrangements. Call or text 602-698-7325, or email billing@peakheart.com.

Our patient portal provides secure access to your health information, including medical records, test results, and communication with your care team. We have separate portals for our medical clinics and outpatient surgery centers. Select the location where you received care to access the appropriate portal.

Yes. Test results may be available through your patient portal once they have been processed and released. Your care team will review your results and contact you when follow-up is needed.

To request a copy of your medical records or authorize their release to another healthcare provider, please complete the appropriate medical records release form available on our website.

If you need records transferred from another healthcare provider to Peak Heart & Vascular, please complete our Medical Records Request From Another Practice To Peak form. This allows us to request relevant medical records from your previous provider to help support your care.

If you're having difficulty logging in, need to reset your password, or have questions about accessing your records, please call or text our office at 602-698-7325 for assistance.

We have multiple medical clinic locations throughout the Phoenix metropolitan area and Northern Arizona, including Surprise, Avondale, Glendale, Phoenix, Flagstaff, Cottonwood, and Prescott. We also operate two outpatient surgery centers in Surprise and Avondale.

Office hours vary by location. Most of our medical clinics are open Monday through Friday, with hours generally ranging from 8:00 AM to 4:00 or 5:00 PM. Please visit our locations page for specific office hours, addresses, and directions.

Yes! Our secure text messaging service makes it easy to connect with our team for non-urgent needs. Simply text 602-698-7325 to get started. You can also use the shortcuts APPOINTMENT for scheduling assistance or REFILL for prescription refill requests. For urgent medical concerns, please call our office directly. If you are experiencing a medical emergency, call 911.

To request a prescription refill, text REFILL to 602-698-7325 or contact our office. Please allow sufficient time for your care team to review and process your request.

If you need to reach our on-call provider after regular office hours, call 602-698-7325 to connect with our after-hours service. For a medical emergency, call 911 immediately.

We provide a broad range of cardiovascular services, including general cardiology, preventive cardiology, interventional cardiology, structural cardiology, cardiac electrophysiology, vascular surgery, vein treatment, and imaging and diagnostic testing. Our physicians diagnose, treat, and manage conditions affecting the heart, arteries, and veins.

Cardiologists specialize in diagnosing and treating conditions affecting the heart and cardiovascular system, including coronary artery disease, heart failure, and heart rhythm disorders. Vascular surgeons specialize in conditions affecting arteries and veins outside the heart, such as peripheral artery disease, carotid artery disease, and aneurysms.

Cardiac electrophysiology is a specialty focused on diagnosing and treating heart rhythm disorders, including atrial fibrillation (AFib) and other arrhythmias. Treatments may include medication, catheter ablation, pacemakers, and other implanted cardiac devices.

Our vascular specialists diagnose and treat conditions affecting blood circulation, including peripheral artery disease (PAD), carotid artery disease, aortic aneurysms, and other arterial and venous disorders. Treatment options range from medical management to endovascular procedures and vascular surgery.

Yes. We offer cardiovascular diagnostic services, including echocardiograms, stress testing, electrocardiograms (EKGs), cardiac PET/CT imaging, vascular ultrasound, and other specialized testing. Available services vary by location.

Depending on the type of procedure and your medical needs, care may be provided in one of our outpatient surgery centers or at an affiliated hospital. Peak operates two nationally accredited outpatient surgery centers in Avondale and Surprise.

Preparation instructions depend on the specific test or procedure. Some require fasting, medication adjustments, or other precautions. Our team will provide instructions before your appointment. If you have questions about preparation, please contact our office by phone or text before your scheduled test or procedure.

Yes. We participate in cardiovascular clinical trials and research initiatives aimed at advancing the diagnosis and treatment of heart and vascular conditions. Eligibility varies depending on the study and individual medical circumstances.

The right specialist depends on your symptoms, medical history, and healthcare needs. Our team includes cardiologists, electrophysiologists, interventional cardiologists, and vascular surgeons. If you're unsure which specialist is appropriate, our scheduling team can help guide you.

Our Education Center provides information about heart and vascular health, common conditions, and treatment options. You can also explore descriptions of diagnostic tests and procedures available through our practice.

If you're experiencing symptoms of a possible heart attack, stroke, or another life-threatening emergency, call 911 immediately. Do not wait for an office appointment or use text messaging to seek emergency assistance.